Technology Transformation & Automation - Time For You Domestic Cleaning, Melbourne
October 2025 - Present
This was a strategic leadership role focused on modernizing the company’s operations through technology, automation, and workforce development. The role was a bridge between executive leadership, international headquarters, and local franchisees to drive efficiency and digital adoption.
Highlights
Strategic Roadmap & Operational Flow: Collaborated closely with executive leadership and frontline teams to develop a practical technology roadmap that significantly improved operational flow and organizational alignment.
Financial Stewardship & Optimization: Partnered with finance and operations to streamline technology budgets, successfully achieving a 15% cost saving while simultaneously upgrading service reliability.
Efficiency & Automation Coaching: Co-developed advanced automation flows using Power Automate and Zapier, cutting manual administrative work by 40% and drastically improving team turnaround times.
Digital Literacy & Staff Empowerment: Facilitated comprehensive team training and documentation for new tech systems, reducing onboarding friction and building greater digital confidence across the workforce.
Holistic Personal Development: Championed a dedicated personal development program for both staff and franchisees, fostering a culture of continuous learning and individual growth.
Cross-Functional Stakeholder Integration: Acted as a strategic bridge between the UK head office and local franchisees to integrate legacy platforms with new cloud systems for enhanced shared reporting.
Skills
Business / Transformation Coaching, Digital Transformation Strategy, Change Management & Implementation, Executive & Franchisee Mentorship, Workflow Automation, AI Integration & Prompt Design, Microsoft 365 & Cloud Ecosystems, CRM Administration & Sales Funnels, Data Quality & KPI Reporting,
Strategic Budget Management, Operational Process Engineering, National Franchise Scaling
Key Strategic Pillars & Impact
1. Operational Coaching & Business Rules
The Transformation: I moved the business to an operator-friendly package that defined complex business rules in an easy-to-use manner.
The Coaching Element: I worked side-by-side with internal teams to rewrite work instructions, ensuring that new software tools were embedded into the daily habits of the staff.
The Result: We reduced the data error rate from 30% to less than 1%, ensuring the management team had access to real-time, accurate KPIs.
2. Automation as a Growth Engine
The Transformation: I co-developed automation flows using Power Automate and Zapier to handle high-volume, repetitive tasks.
The Coaching Element: I mentored the franchise network on how to leverage these tools to "buy back" their time, allowing them to focus on high-value client service rather than mundane admin.
The Result: We automated over 2,000 tasks per week, contributing to an annual business cost reduction of approximately $300,000.
3. Infrastructure & Resilience
The Transformation: I led the migration from legacy spreadsheets to a full Microsoft 365 cloud environment and integrated CRM suites.
The Coaching Element: I designed and delivered training programs for the franchise network, reducing "onboarding friction" and building digital confidence across the team.
The Result: This infrastructure allowed us to expand into every Australian state during 2020, maintaining positive cash flow and growth despite pandemic-related shutdowns.
4. Collaborative Leadership & Vendor Management
The Transformation: I acted as the primary liaison between executive leadership, internal IT departments, and outsourced technology providers.
The Coaching Element: I established a working group to explore new market opportunities, determining the best product-market fit based on the business’s risk profile.
The Result: We streamlined technology budgets to achieve a 15% cost saving while simultaneously upgrading overall service reliability.
Lesson Learned
During my tenure at Time For You, I learned that the most expensive tool is the one your team doesn't know how to use. My approach to business coaching is built on this principle: we build the system together so that you own the results.
Skills Expanded
Strategic & Business Coaching
These skills validate my abilities to lead and consult at an executive level:
Digital Transformation: Leading the shift from legacy systems to cloud-first operations.
Business Process Improvement: Redesigning work instructions and operating procedures to increase efficiency.
Change Management: Guiding a franchise network through the adoption of new technology and business rules.
Business Coaching: Training and mentoring franchisees to focus on client service while leveraging automated systems.
Operational Excellence: Reducing data error rates from 30% to less than 1% through system optimization.
Strategic Planning: Establishing technology roadmaps aligned with national growth objectives.
Automation & Technical
These are the "hard skills" that prove how I achieve the results mentioned above:
Workflow Automation: Designing systems that handle over 2,000 tasks per week.
Microsoft Power Automate: Co-developing the automation flows that cut manual admin by 40%.
Zapier: Implementing low-code solutions to connect disparate business tools.
CRM Administration: Implementing and training staff on CRM suites to manage leads and sales.
Data Analysis & Reporting: Using real-time KPI reporting to drive management decisions.
Microsoft 365: Migrating business data to cloud-based enterprise solutions.
Financial & Growth
These skills link my technical work to the "bottom line," which is essential for business consulting and coaching:
Budget Management: Streamlining technology budgets to achieve 15% cost savings.
Cost Management: Reducing annual business costs by approximately $300,000 through workforce restructuring and automation.
Business Development: Helping grow the franchise network Australia-wide and identifying new market opportunities.
RFE Online Rooted in purpose. Flourished by action. Expanded by potential.
Newsletter
The Weekly Evolve Insights to help you refine your path and exceed your goals.
© 2024 RFE Online. All rights reserved. | Privacy Policy | Terms and Conditions
Privacy policy | Legal | Terms and conditions